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Fraudulent Merchants: Much like phishing sites, fraudulent merchant sites are set up to
lure users into divulging confidential information or theft.
However, unlike phishing sites, these sites do not target /
advertise any particular products or brands. Instead they pose as
online e-commerce sites that encourage users to apply for a reward,
loan or purchase something, of course never delivering on any of
these promises. Fraudulent merchant sites can include auctions,
shopping, online gaming,
lottery, familiar pharmaceuticals, loan, mortgage, etc. |
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Quick Facts
Shopping on the Internet can be economical
and convenient. Shopping on the Internet is
no less safe than shopping in a store or by
mail. To help ensure that your online
shopping experience is a safe one: |
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Know who you’re
dealing with. Confirm the online seller’s
physical address and phone number in case you
have questions or problems. |
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Know exactly
what you’re buying. Read the seller’s
description of the product closely, especially
the fine print. |
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Know what it
will cost. Factor shipping and handling —
along with your needs and budget — into the
total cost of the order. |
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Pay by credit
or charge card, for maximum consumer
protections. |
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Check out the
terms of the deal, like refund policies and
delivery dates. |
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Print and save
records of your online transactions. |
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Shopping online offers lots of benefits that you won’t find shopping in a store
or by mail. The Internet is always open — seven days a week, 24 hours a day —
and bargains can be numerous online. With a click of a mouse, you can buy an
airline ticket, book a hotel, send flowers to a friend, or purchase your
favorite fashions. But sizing up your finds on the Internet is a little
different from checking out items at the mall.
If you’re buying items from an online retailer or
auction website, follow this advice to help you make the
most of your shopping experience:
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Know who you’re
dealing with. Anyone can set up shop online
under almost any name. Confirm the online
seller’s physical address and phone number in
case you have questions or problems. If you get
an email or pop-up message while you’re browsing
that asks for financial information, don’t reply
or click on the link in the message. Legitimate
companies don’t ask for this information via
email. |
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Know exactly
what you’re buying. Read the seller’s
description of the product closely, especially
the fine print. Words like “refurbished,”
“vintage,” or “close-out” may indicate that the
product is in less-than-mint condition, while
name-brand items with “too good to be true”
prices could be counterfeits. |
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Know what it
will cost. Check out websites that offer
price comparisons and then, compare “apples to
apples.” Factor shipping and handling — along
with your needs and budget — into the total cost
of the order. Do not send cash under any
circumstances. |
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Pay by credit
or charge card. If you pay by credit or
charge card online, your transaction will be
protected by the Fair Credit Billing Act. Under
this law, you have the right to dispute charges
under certain circumstances and temporarily
withhold payment while the creditor is
investigating them. In the event of unauthorized
use of your credit or charge card, you generally
would be held liable only for the first $50 in
charges. Some companies offer an online shopping
guarantee that ensures you will not be held
responsible for any unauthorized charges made
online, and some cards may provide additional
warranty, return, and/or purchase protection
benefits. |
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Check out the
terms of the deal, like refund policies and
delivery dates. Can you return the item for
a full refund if you’re not satisfied? If you
return it, find out who pays the shipping costs
or restocking fees, and when you will receive
your order. A Federal Trade Commission (FTC)
rule requires sellers to ship items as promised
or within 30 days after the order date if no
specific date is promised. |
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Keep a paper
trail. Print and save records of your online
transactions, including the product description
and price, the online receipt, and copies of
every email you send or receive from the seller.
Read your credit card statements as you receive
them and be on the lookout for unauthorized
charges. |
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Don’t email
your financial information. Email is not a
secure method of transmitting financial
information like your credit card, checking
account, or Social Security number. If you
initiate a transaction and want to provide your
financial information through an organization’s
website, look for indicators that the site is
secure, like a lock icon on the browser’s status
bar or a URL for a website that begins “https:”
(the “s” stands for “secure”). Unfortunately, no
indicator is foolproof; some fraudulent sites
have forged security icons. |
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Check the
privacy policy. It should let you know what
personal information the website operators are
collecting, why, and how they’re going to use
the information. If you can’t find a privacy
policy — or if you can’t understand it, consider
taking your business to another site that’s more
consumer-friendly. |
Spoofing Attacks
Spoofing attacks are commonly used in
conjunction with phishing. The spoofed
site is usually designed to look like
the legitimate site, sometimes using
components from the legitimate site. The
best way to verify whether you are at a
spoofed site is to verify the
certificate. Keep in mind that there are
several ways to get the address bar in a
browser to display something other than
the site you are on. Therefore, do not
rely on the text in the address bar as
an indication that you are at the site
you think you are.
Always verify the security
certificate issued to a site before
submitting any personal information.
Before submitting any personal
information, ensure that you are indeed
on the website you intend to be on. In
Microsoft® Internet Explorer, you can do
this by checking the yellow lock icon on
the status bar. This symbol signifies
that the website uses encryption to help
protect any sensitive personal
information—credit card number, Social
Security number, payment details—that
you enter.

Secure site lock icon. If the
lock is closed, then the site uses
encryption. Double-click the lock icon
to display the security certificate for
the site. This certificate is proof of
the identity for the site. When you
check the certificate, the name
following Issued to should match
the site you think you are on. If the
name differs, you may be on a spoofed
site. If you are not sure whether a
certificate is legitimate, do not enter
any personal information. Play it safe
and leave the Web site.

Legitimate certificate. The
Issued to domain name should match
to the Web site domain name. In some
cases, the certificate will match the
company hosting the site. As long
as the hosting firm is reputable, than
this is safe. Keep in mind that
any business must be legitimate to
obtain a digital certificate. Also, be
cautious about clicking links in e-mail
messages or in online ads from retailers
you don't recognize or trust. If you
have any doubt about a link, do not
click it. Instead, type the Web site
address into the address bar of your Web
browser, or try to confirm that the link
is legitimate. Remember, if an offer
sounds too good to be true, it probably
is.
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